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Support
Help, from people who can actually act on it
Reach us through the channels below, or read the answers to the questions we get most often.
In-app message
Signed-in customers can message the team straight from the dashboard.
Opening hours
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Common questions
How do I send money to another Keybank customer?
Open your dashboard, tap Transfer, enter the recipient's account number, choose the amount and confirm with your four-digit transfer PIN.
Why can I not see my balance?
The balance card has a hide/reveal toggle so you can keep figures private in public. Tap the eye icon to show it again.
My account says it is restricted. What now?
A restricted account cannot send money. Contact support and our team will review the hold and restore access once checks are complete.
Where do my notifications come from?
Credits, debits and account messages from your relationship team all appear in the notification tray on your dashboard.